OCRV Center

Very friendly and helpful very good work. Took my RV in for bodywork came back looking just like new.

DO NOT USE THEM!!!! We took our RV to OCRV on 10/20/23. We needed to fix our hydraulics, replace the toilet, generator repair, and rear air conditioning. OCRV had our RV for 9 weeks and we were told we could finally pick it up on 12/29. We had a trip planned for the new year that they knew about. The issue with the rear air conditioner became a blown electrical panel. They stated they could not find the needed electrical panel for the air conditioner, but within 10 minutes my husband found the part and called them and gave the information.

Most important - we were given a quote of $956.86 and were never updated once the cost increased. At time of pick up, they informed us our current charges were $4,359.69. Which I believe is illegal because no communication of charges were provided throughout the time our RV was in their possession. They charged us to expedite the electrical panel even though it took over 8 days for them to "receive" it.

1. Hydraulics were not fixed as stated. As soon as we drove the RV off, a beeping alarm noise alerting us that there was an issue with the hydraulics. They never recalibrated or checked the fluid level even though we had told them upfront that the fluid had all run out.
3. Generator- they replaced the carburetor that was only a year old and another error code came up that they did not know how to fix.
4. Back air conditioner still does not work, it blows out hot air now. Again, another item they stated they repaired but did not.
5. Communication was horrible! We had to call them weekly and the only time we were able to speak with someone was when we requested to speak with the manager.
6. Throughout all of the "work" that was completed, they had to turn off our main power and did not ensure our RV was working in its original fashion leaving our refrigerator to stop working. Thankfully, all we needed to do was lite the pilot, but this should have never happened if they assessed the RV before leaving.
7. They did not clean up the inside. Wires, Dirt and dust was everywhere, someone left their jacket inside and the RV was not washed like they said they would.
The day we picked up I called Brian and explained the above he said he would have to investigate and get back to me but guess what he never did.

We were recommended to them by our neighbor, he will now never go back and then 4 other RV friends will never go there.

We ended up taking this over to McBrides RV.
1. The generator error was a burnt out sensor on top works great now
2. Hydraulics needed fluid and recalibrated. Works great now.
And of course I had to pay McBrides for there service also!!!!!

I don't know how this company is still in business. There's a reason their Yelp rating is tanking and they have an F on the Better Business Bureau...   

We started working with AJ in February to have our wine tour bus renovated, brought it to them in late March, and still waited another month and a half to get an estimate for the project. It should have been a red flag to me that I had to contact him several times just to hear back on this first step, but I foolishly chalked it up to him trying to get a handle on being groomed to take over the business from his dad. 

In mid-June we finally got the estimate and gave the green light, then paid the deposit using our business card. We also asked AJ for an updated project timeline (he had initially told us the project would take 2-3 months, max) and for a rendering of the project, which he assured he would get to us that day or early the next day. A week passed and we heard nothing, so I reached out with a friendly reminder. No response. When I finally got ahold of him, he had excuses as to why he hadn't sent it but promised he would send it shortly. Two more weeks pass with not a word from him, so I reached out yet again and he tells me that he was waiting for an update from their supplier. He assures me that he would contact them the next day and provide me with an update. Want to guess if he followed through? 

Another week goes by, no word from AJ. I follow up, no response. Call the office, he's not in and no one can give me an update. Another week passes and I message him to ask if he can put me in contact with someone else that can give us updates, since he was clearly overwhelmed with his project load. No response. Called the office AGAIN and was told he was out sick. He finally calls me a week and a half later, and gives an incoherent update on the materials. I ask for the blueprint of the work, he says he forgot about that but will send it over as soon as he gets it. A few days later I get a text with the "blueprint" (see pictures to see why I'm putting that in quotes). I call him and said something to the effect of "thanks for this initial sketch, when can I expect a full rendering?" and he responds with "that's the best we can do." 

At this point it's mid August, we are out of our $18,000 deposit and don't have anything but a drawing on college ruled paper to show for it. With still no timeline, I call the office weekly until I get a timeline of some sort. One of the times that I called I was told that Saturday mornings are the best time to get ahold of him, so I call that very Saturday and Art, the owner and AJ's dad, answers the phone. I take the opportunity to explain the situation and Art apologized and assured me that he would get us back on track, including finally getting us a project timeline. He asked me to email him with all of the things that we are still waiting for and have questions on and he would take it from there. 

Within a week or so, AJ gets removed from our project and a new hire, Brian, gets assigned to it. Within a few weeks of Brian being assigned to us, the flooring was installed, the benches and wall panels were built and installed AND we were kept in the loop the entire time. 

As great as Brian is, he couldn't shield us from round two of OCRV's incompetence and dishonesty. A week before we were supposed to pick up the bus, Brian calls us to say that Art wants to update our original estimate and add another $15k to it because AJ under quoted a few things. I'll spare you all of the details, but it was conveyed back to Art that this newest demonstration of incompetence by his son was not our problem and these additions never made it to our final bill. However, a few things that were never done on our bus WERE on our final bill and it took more back and forth with them to fix. 

Finally, we call to pay off our balance and are told that we need to give them a cashiers check instead of our business card. Since when? They happily took our card for the deposit (which was more than what our remaining balance was). What changed? Art was worried that we would dispute the charge because of all of the issues and the incomplete final product! Eventually they agreed to take our card so long as we signed a "waiver" that guaranteed we wouldn't challenge the charge. Insulting to anyone with integrity.

One final nail in the OCRV coffin. We go to pick up our bus and find that not a single thing has been done to the area behind the driver's seat and AJ, at the last minute had a hand rail removed and reinstalled, not discussed nor approved by us, to add more to our invoice. Now, Brian should have run that by us, but it seems that AJ gets to call whatever shots he wants because...nepotism. 

This company's saving grace is Brian, but even he isn't enough for me recommend this company one bit. Run! Far, FAR away, and while you're running, look up how many lawsuits they have.

Responded to my request promptly and politely. Great customer service, they helped me get to the right people.

These guys are really a rip off! I hired them to do a sprinter van conversion. They had my van for two months and didn't do anything right. They botched the heated floor and heater install. I had to get a factory rep from the heater company come down to reinstall the heater part. OCRV Center so incorrectly installed the heater part I had to buy all new hoses to run to the heat exchanges/Blowers.
So when they finally called me they said come pick up your van and you could bring it back in three months and we can work on it.
I went somewhere else and they told pe that this was the worst job they had ever seen!
The floor that OCRV Center put in is now cracked and falling apart as well!

Run away from these crooks!

I appreciate Jim and Brian help With repair of my RV. I recommend them for repairing your RV.

I've dinged up, broken, and to have many repairs done to my RV. I saw this business at a #vanlife conference, and I was impressed with how well the whole crew was familiar with all things "recreational vehicles". So, when I needed repairs (after a break-in, theft, and break-in again), this was the place for me. They helped me negotiate through insurance, and left me feeling confident with the fixes that were needed and made in a timely manner. Given that I've been there a few times...I've not seen rigs sit on the lot waiting months for repairs (CampingWorld, snatch).

My RV is now with OCRV for hopefully just a couple of weeks, as a significant repair is needed. I can't imagine going anywhere else.

Excellent place to get your RV dialed in. My wife and I stopped by to talk about getting an a/c installed in our sprinter van. Our van didn't come with a second a/c. We worked with AJ who helped us pick the new 12v a/c that became available for these rigs in the last year or so. He paired our our build with a 12v auxiliary battery bank so it can run without the engine on.
They do amazing work. From start to finish it took about 3 weeks to install. We shopped around and their prices were the best and they do all their own fabrication work in house. Can't recommend this team enough. We are so happy.

Unless you want your coach to live there, don't try to have work done. My coach has been there for 2 1/2 months for minor work and I'm picking it up tomorrow unfinished. Since I've already paid for the repairs, I'll have to go to court for refunds.

Brian was such a help! He communicated the whole way through the process of our repairs. Dropping off and picking up was a breeze. Parts were available very quickly. Our family will definitely be back in the future.